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Order Help

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Articles

CAN I PLACE AN ORDER OVER THE PHONE OR BY EMAIL?

While we recommend that you place your order online, you are always welcome to call our friendly shoe experts toll free at 1-866-393-9291 to place an order over the phone. Our Customer Service Center is open M-F 10am-4pm EST.

CAN I SPECIAL ORDER ITEMS THAT ARE NOT CURRENTLY AVAILABLE?

No, you may only order products listed on our Therafitshoe.com website.

WILL I RECEIVE A RECEIPT WITH MY ORDER?

After you complete your order, you will receive an order confirmation email that can be used as a receipt. In addition, your order will be delivered with a packing slip in the box.

HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?

Shortly after your order is submitted you will receive an email confirmation. You will also receive a shipping confirmation email once your order has shipped.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the ne

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept Visa, MasterCard, Discover Card, PayPal, Amazon Pay and Apple Pay for orders. When filling out credit card information, please enter your name exactly as it appears on your card. For our customers' protection, transactions cannot