Shipping, Returns & Exchanges

WHAT DO YOU CHARGE FOR SHIPPING?

Therafit offers FREE economy shipping on all regular priced items delivered to the US, excluding Hawaii and Alaska. Sale items have a $6.95 Flat fee for shipping.

HPYRTN - HOW DO I GET A RETURN LABEL?

We partner with Happy Returns to offer safe, contactless, and sustainable exchanges and returns. With over 2,600 drop-off locations nationwide, Happy Returns makes returns easy. US-based customers can exchange or return unworn shoes* for a refund wit

HPYRTN - HOW DO I REQUEST AN EXCHANGE?

If you are within the 30 day return window, CLICK HERE to get started. Just enter your order number and shipping zip code to start your return. Then select the items you would like to exchange and the reason. Follow the series of prompts to either ex

HPYRTN - IS IT EASY TO EXCHANGE OR RETURN ITEMS?

Yes! Customers can return unworn shoes for a refund within 30 days. Final Sale items are not eligible. YOU HAVE TWO CONVENIENT WAYS TO RETURN OR EXCHANGE. 1) Return or exchange with Happy Returns through their return bars. 2) Return or exchange via m

WHAT ITEMS CAN BE EXCHANGED OR RETURNED?

Items purchased in the last 30 days. Items that show no visible wear, with all packaging intact and in original condition.

IS THERE A FEE FOR EXCHANGES OR RETURNS?

Therafit provides FREE exchanges and FREE returns through Happy Returns return bars for up to 30 days after the delivery date. Customers have the option to exchange unworn shoes for an alternative size, style, or color of equal value for FREE, reques

HPYRTN - Store Credit

Returning for store credit? You will receive a gift card via email once your return has been scanned by a return bar or received by our warehouse if you choose to return by mail. You can redeem this gift card at checkout in the discount code/gift car

WHAT ITEMS ARE NON-REFUNDABLE?

Items that have been visibly worn, or without the original packaging, or are past the 30 day trial period cannot be returned.

HOW SOON WILL I RECEIVE MY REFUND?

We will refund you within 7-10 days of receiving a return. You can also choose to receive an Instant Store Credit that can be used online right away, which is the fastest and easiest way to make an exchange for a different product or to purchase a di

WHAT IS YOUR RETURN POLICY?

We will gladly accept the return or exchange of unworn merchandise (shoes) within 30 days from the date of delivery. Items must be in the same condition as when you received them, and in the original packaging with all items included from the origina